Returns & Exchanges

At Unbound Merino, we want you to be completely satisfied with your high-performance gear. If your items don't meet your expectations, we offer a 90-day return and exchange window for unworn and unwashed garments.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Follow the prompts to generate a prepaid shipping label and a packing slip, which will be sent directly to your email.

3

Package Your Items

Securely pack the items in their original packaging if possible, include the packing slip, and attach the prepaid label to the outside of the box.

4

Drop Off and Track

Leave your package at any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing